More Transparency in End User Infrastructure
IT Departments face multiple challenges in operating the IT infrastructure for their end users:
- Improve Service Quality for Business Users: How can I resolve end user issues faster and reduce incidents, so I can improve my LOB productivity and save operational costs in IT Support?
- Improve Security: End user devices are a huge IT security threat. How can I detect abnormal behavior and bypassing of security controls?
- Transformation Projects: How can I support workplace transformation projects such as Windows migration or desktop virtualization projects, e.g. to avoid costly mistakes?
Addressing these challenges requires a new perspective on IT, including real-time monitoring and analytics of the end users’ IT infrastructure. Based on Nexthink CENIT provides a cost-efficient and easy-to-implement approach to get visibility of activities, connections, performance and events in your end user infrastructure.
- Measuring & Analyzing end user's IT infrastructure
- Real-time Monitoring of activities, connections, performance and events of all devices in your end user infrastructure
- Real-time Analysis of root causes and dependencies
- Real-time Visualization of topography, event timelines, patterns of behavior and trends
- Collector - collects all relevant events on end user devices, does not require configuration
- Engine - to analyze events, dependencies and impacts
- Finder & Portal - to visualize topography, heat maps, event timelines, root causes and trends
- Analysis and conception – based on Best Practices and customer-specific requirements
- Installation of Nexthink software
- Tailored configuration on demand
- Integration into IT Service Management
- Administrator Training
- Project management and documentation
CENIT implementation approach:
Nexthink has helped us reducing risks and maintaining security standards without the need of extra staff. I have now the right information to demonstrate end-user workplace security compliance to the business.
Nexthink helps us plan and track our transformation projects and maintain a permanent control over services performance and medical software while optimizing our infrastructure costs.
Nexthink is very innovative and therefore complementary to our current toolset. It allows us to be more proactive in the way we manage our global environment and to reduce the technical support load on IT operations