IT is constantly under pressure to reduce costs (TCO), and to do so without jeopardizing secure system operations.
This is why more and more companies are starting to integrate application management into their sourcing strategy: Make or buy is the question.
This even more so in view of the fact that the overall application suites of many companies consist of standard solutions from various developers as well as highly complex in-house developed components. The secure availability and further development of these applications is a great challenge in terms of competence, training and provision of personnel.
Proactive system management solutions manage and control IT resources in the company centrally and automate tasks in administration. They do not base their strategy on reaction, but on prevention.
As a provider of application management services, CENIT naturally has access to highly competent staff that can also be made available for non-service-related activities, e.g. onsite.
CENIT operates its ECM Customer Services & Support from Germany. This support center is available as a competent contact for users up to 24 hours a day and is unlike common call centers. Besides our "support package", you can also count on individually customized services by CENIT.
The proactive monitoring of the ECM infrastructure in the computer center as well as performance from the end user perspective increases service quality and reduces operative expenses and breakdown costs. In addition, intelligent backup protects against data loss and reduces recovery times.
Many providers only offer contracts for the software maintenance of standard software. CENIT takes this a step further and also offers software maintenance for individual customer-specific components.
For more information or specific requests, please use our contact form.