CENIT AMS - Choose the Carefree Package!
Most companies have a variety of applications that work in a highly complex manner as a mix of in-house developments and standard software from various developers.
In this environment, securing the constant availability of the application landscape as well as the ever-ongoing further development is a great challenge in terms of provision, competence and training of personnel.
CENIT has specialized in exactly these challenges and offers you a comprehensive range of application management services. Our expertise is based on many years of experience in the automation of document-based processes, conceptual, implementation and support of incoming mail solutions and content management solutions. The seamless integration of external partners within business processes and also the development of data warehouse and business intelligence solutions further complement the know-how of our employees.
CENIT is your partner for reliable and competent application management services.
- Operation of existing applications - from Service Level Management to Continual Service Improvement (ITIL)
- Deployment, Event Management + Monitoring, Release Management, Change Management, Problem Management, Configuration Management, HW + Operating System Operations
- Implementation of application-oriented services
- On-site deployment of CENIT experts
- Application monitoring and performance optimization of existing solutions
- Health checks for your applications and ECM infrastructure
- Classic user support e.g. for specialist or process-technical issues
- Technology consulting
- Technical improvements, such as the virtualization or modernization of the IT infrastructure
- Establishment of a knowledge base, maintenance of an operating manual, CMDB, FAQ, etc.
- Pre-operational support for the introduction of new software systems
- Initiation and support of the migration of existing applications to more modern / other technologies
CENIT AMS offers you comprehensive support in line with your specific requirements. In addition to the Service Desk with integrated or downstream 2nd and 3rd level service, you can individually combine your CENIT service spectrum from the AMS service portfolio:
The flexible adaptation of the service agreement to our needs was the decisive criterion in selecting a provider.
The guaranteed high availability of the supported applications plays a major role.
Thanks to the governance structures we have in place today with CENIT as well as the regular personal communication that takes place, one can even speak of a new control quality.