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Services_Support Are You Looking for Customer-Specific Support for SAP PLM or cenitCONNECT? You've Come to the Right Place. Our customer service model consists of multiple levels: Introductory level: Bronze Medium support package: Silver The premium support package Gold The top-of-the-range package: Gold Plus You can find out more information about the individual levels below. . Customer Service [...] services enthalten sind, can be viewed here . Bronze Silver Gold Gold Plus The cenitCONNECT Bronze customer service package offers a basic, cost-effective service. Fault reports can be ...

Customer communication - what is your company card like? 360° customer communication: From input to output - consistent, personalized, flexible Communication with customers takes place every day on a number of channels: Whether by paper, fax, email, text message and Messenger, using web portals and social networks, by telephone call or chat. Customers have long been accustomed to choosing the form of communication, corresponding to their personal preference and their current situation. Then, customers often expect a response on the same channel. Demands on the speed of the response also depend on the selection of the channel: For instance, a response to a chat query is expected ...

Can I improve customer communication, reduce customer call volume, and increase my revenues, without expanding the sales/service team? WHY NOT? A video says more than 1,000 words. Interactive personalized videos create unique customer experiences and speak to each person individually in a personalized manner in real time. CENIT offers a video solution platform for companies who are looking to: Increase sales volume and speed Offer customers excellent service at a lower cost Present the range of products appropriately targeted at the viewer Allow invoices and statements to be explained interactively in a personalized manner Reduce customer call volume since most questions are answered ...

360 DEGREE CUSTOMER COMMUNICATION MODERN LIFECYCLE MANAGEMENT IN ALL APPLICATIONS The challenge of 360 degree customer communication is to fulfill the customer's wish for new communication channels, and guarantee quick reaction times and a seamless overview of all processes. CENIT offers an optimized integration into your infrastructure and work processes based on a holistic analysis and product-independent consulting. Our standardized, modular project approach implements your requirements in such a way that you will flexibly and quickly react to future requirements. Michael Frihs ...

Information management PLM IT PLM - Design & Acceptance bundle PLM - Support Level 2 bundle PLM - Transverse services PLM- Deployment support PLM - CoC Functional Design CUSTOMER SUPPORT IT Customer support IT - Tech Data, authoring & publishing Customer Support IT - Marketing Apps LOGISTICS / MANUFACTURING IT LOGISTICS Manufacturing - Robotics software & services Engineering R/T SW Applications (ATC Formal [...] ) Customer Support Customer support R&T Data Definition & Standardization Data Science & Predictive Maintenance on ZERO-AOG plateau ...

us fulfil our role as a customer-centric, innovative and expert partner for successful digital transformation even more effectively. Our vision We are the No. 1 partner for successful digital transformation Our mission We design digital processes and create competitive advantages for our customers in the connected future "The focus and specialization of our teams has made us strong because we not only leave our customers with good concepts; we put in place functioning solutions. We will continue to build on this expertise and, at the same time, drive forward the integration and ...

CENIT SUPPORT Support Contract You already have a valid support contract and you are registered as "call authorized"? Then you can directly open a ticket at the online helpdesk! Online access to contract customers: https://support.cenit.com or by email at: online-support @ cenit.com CENIT AG Monday to Friday continuously from 08:00 - 18:00 clock except for national German holidays [...] 309 3239 E-mail support_us @ cenit.com Further Links Customer portal with information and software downloads for DS VAR customers ...

Productivity up, costs down About Webasto Sector: Automotive Customer Story Webasto ...

Georg Fischer modernizes product development About Georg Fischer Industry: Automotive Customer Reference Georg Fischer ...

Accelerated development and manufacturing with CATIA About WHZ Racingteam Sector: Others Customer Story WHZ Racing Team ...