Professional support for easy problem resolution
The CENIT Support Team relies on ITIL standards and a state-of-the-art Support Center infrastructure to provide reliable and uncomplicated support. Our highly experienced staff provides rapid, high-quality solutions to any problem, without impacting client resources.
The highly scalable, modular service portfolio of the CENIT Support Center lets us meet any individual requirement. Our range of offers includes time- and/or material-based framework contracts, support flat rates, low-cost service contingents and cost-free application support. Customers can also outsource individual tasks or processes from their IT operations.
Via our branch offices we are “on-site” nationally and internationally. Local, multilingual support enables rapid, client-specific reactions, also for site-specific issues.
- CENIT-operated Support Center
- Scalable, ITIL-based support concept
- Professional call center infrastructure
- On-site support via CENIT offices in Europe
- ISO9001 and ISO27001-certified
- Support services cover the entire CENIT product portfolio
- Partnership with Dassault Systèmes
- Certified staff
- Over 1000 clients rely on our PLM support services
- Support in German, English and French
- Monday to Friday
- continuously from 08:00 - 18:00 clock
- except for nationwide German holidays
- +49 (0)711 7825-3222
Service times with direct accessibility of the CENIT Support Center:
More useful links for our contract customers
Customer portal with information and software downloads for DS VAR customers:
Information and software downloads for CENIT products:
Information and data exchange with the CENIT Support Center:
* To set up a OFTP-based CAD data exchange, please contact the CENIT Support Center.