Professional support for easy problem resolution

The CENIT Support Team relies on ITIL standards and a state-of-the-art Support Center infrastructure to provide reliable and uncomplicated support. Our highly experienced staff provides rapid, high-quality solutions to any problem, without impacting client resources.

The highly scalable, modular service portfolio of the CENIT Support Center lets us meet any individual requirement. Our range of offers includes time- and/or material-based framework contracts, support flat rates, low-cost service contingents and cost-free application support. Customers can also outsource individual tasks or processes from their IT operations.

Via our branch offices we are “on-site” nationally and internationally. Local, multilingual support enables rapid, client-specific reactions, also for site-specific issues.

Support Center Process
      • CENIT-operated Support Center
      • Scalable, ITIL-based support concept
      • Professional call center infrastructure
      • On-site support via CENIT offices in Europe
      • ISO9001 and ISO27001-certified
      • Support services cover the entire CENIT product portfolio
      • Partnership with Dassault Systèmes
      • Certified staff
      • Over 1000 clients rely on our PLM support services
      • Support in German, English and French
    • Service times with direct accessibility of the CENIT Support Center:

      • Monday to Friday
      • continuously from 08:00 - 18:00 clock
      • except for nationwide German holidays

      Telephone

      • +49 (0)711 7825-3222

      E-Mail:

    • You already have a valid support contract and you are registered as "call authorized"?

      Then you can directly open a ticket at the online helpdesk!

      Online access to contract customers:

      or by email at: