• Country
Business Process Optimization for Faster Customer Service
  • Our departments accepted the system very eagerly. Having access directly from the respective systems ensures seamless integration into our existing work processes.
    Roman Diehl, Team Leader Org-Services in the field of Organization/Information Technology (OrgIT) at Deutsche Leasing AG
Challenge
  • To improve customer service by accelerating business processes
Solution
  • Introduction of a centralized document management system with CENIT ECLISIO as an electronic file for filling, indexing, administration and archiving of all documents
Benefits
  • Shorter job processing times in customer service
  • Reduced process costs
  • Enhanced information and decission-making capabilities thanks to ready availability of all relevant information
  • Parallel and direct file access for all case handling departments

About Deutsche Leasing

  • Sector: Financial & Business Services