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Business Process Optimization for Faster Customer Service

Challenge

To improve customer service by accelerating business processes

Solution

Introduction of a centralized document management system with CENIT ECLISIO as an electronic file for filling, indexing, administration and archiving of all documents

Benefits

Shorter job processing times in customer service
Reduced process costs
Enhanced information and decission-making capabilities thanks to ready availability of all relevant information
Parallel and direct file access for all case handling departments

About Deutsche Leasing

Sector: Financial & Business Services

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Business Process Optimization for Faster Customer Service

Challenge

Solution

Benefits

Images

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