Customer Story - Deutsche Leasing - CENIT INT

Business Process Optimization for Faster Customer Service

Challenge

  • To improve customer service by accelerating business processes

Solution

  • Introduction of a centralized document management system with CENIT ECLISIO as an electronic file for filling, indexing, administration and archiving of all documents

Benefits

  • Shorter job processing times in customer service
  • Reduced process costs
  • Enhanced information and decission-making capabilities thanks to ready availability of all relevant information
  • Parallel and direct file access for all case handling departments

About Deutsche Leasing

  • Sector: Financial & Business Services