CENIT Application Management: For secure and profitable system operations
IT is constantly under pressure to reduce costs (TCO), and to do so without jeopardizing secure system operations. This is why more and more companies are starting to integrate Application Management into their sourcing strategy: Make or buy is the question. And one that plays a significant role for many companies. Applications usually involve the interaction between standard solutions of various makes and in-house developed components with a high degree of complexity. With CENIT's Application Management, you keep system operations under control.
Secure availability and the further development of applications place high requirements on competence, training and availability of personnel; the comprehensive CENIT Application Management Services also meet these requirements at any time.
In addition, the CENIT AMS EIM area offers software and solutions for Application & Performance Monitoring worldwide that ensure the secure and optimized operation of your ECM system.
- Support & operations from Germany, based at the customer or remotely using the CENIT Customer Support Center (CSS)
- Software maintenance both for standard and also for customized applications in the EIM environment
- Dedicated support – from 1st level support all the way through to 3rd level support
- A high level of integration with the customer’s IT and direct access to hardware and software manufacturers
- Named contacts available to handle customer specific issues
- ITIL V3 foundation certified support staff
Application Management Services for Enterprise Information Management Solutions
As well as the provision of software services, support and operations CENIT also specializes in the challenges offered professionally supporting various industries.
CENIT offers classic – e.g. based on ITIL - Application Management Services as well as customized and technical services for example, document based processes, inbox solutions, collaboration systems and Business Intelligence solutions.
The Application Management Services offered by CENIT include the following:
- Proactive monitoring of the ECM platform
- Performance monitoring from the end user perspective
- Automation of load and regression tests as well as fail-over tests
- Intelligent backup & recovery
CENIT optimize the operation of ECM platforms and help increase service quality while, at the same time, reducing operative and breakdown costs.
Save time and money with effective Service Level Management!
We achieve high savings potential and efficient synergies for our customers with solution-specific best practices and an optimum support tool set. Essential success factors in Application Management are the achieved transparency and standardization of processes that function seamlessly across all departmental and corporate borders.
IT transparency also means cost transparency. We gladly pass on the cost reliability achieved in this manner to our customers as fixed cost agreements.
For more information or specific requests, please use our contact form.