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CENIT SUPPORT

The CENIT support team provides reliable and uncomplicated support based on ITIL standards with state-of-the-art support center infrastructure. The many years of experience of our employees enable very fast problem solving with high quality.

The resources of our customers are not burdened in the process. Thanks to the highly scalable, modular services of CENIT's own Support Center, we can meet every individual need. The offer ranges from time- and material-based framework contracts to support flat rates and favorable service contingents to free application support. Outsourcing of subtasks or individual processes from IT operations is also possible.

We are directly on-site in our offices, both nationally and internationally. Local and multilingual support enables a fast and individual response, even for site-specific issues.

Contact possibilities

Via phone

GE: +49 (0)711 7825-3222

  • Monday to Friday
  • continuously from 08:00 - 18:00 clock
  • except for national German holidays

US: +1 248 309 3239

  • Monday to Friday
  • 9:00 a.m. to 5:00 p.m. Eastern Standard Time
  • except for national US holidays
With login

You already have a valid support contract and you are registered as "call authorized"? Then you can directly open a ticket at the online helpdesk!

Online access to contract customers

Go to platform

Via E-Mail

Get in touch with us. 

FURTHER LINKS for customers with contract

To set up a oftp-based CAD data exchange, please contact the CENIT Support Center via E-Mail.

Service contract highlights and advantages

No service contract yet? Here are your advantages if choosing one

Highlights
  • CENIT's own Support Center
  • Scalable, ITIL-based support concept
  • Professional call center infrastructure
  • On-site support from CENIT's offices in Europe
  • ISO9001 and ISO27001 certified
  • Support of the entire CENIT product portfolio
  • Certified employees
  • Well over 1000 customers trust in our support services
  • Support in German, English, French and Romanian
Advantages
  • Simple and straightforward
  • Fast solution and response times
  • Transparency through Service Level Agreements (SLA)
  • Broad knowledge base through a high number of documented solutions
  • Professional problem management
  • Individual support
  • High quality of problem solving
  • No burden on own resources

Our support variants

Single order

One-time support request without contract commitment

Framework agreement

Support on demand with time-based billing without fixed costs

Contingent agreement

Pre-defined support contingents

Flat rate contract

Unlimited support including release and deployment management

Application Management