CENIT Support
The CENIT support team provides reliable and uncomplicated support based on ITIL standards with state-of-the-art support center infrastructure. The many years of experience of our employees enable very fast problem solving with high quality.
Information flyer for Support Center
The resources of our customers are not burdened in the process. Thanks to the highly scalable, modular services of CENIT's own Support Center, we can meet every individual need. The offer ranges from time- and material-based framework contracts to support flat rates and favorable service contingents to free application support. Outsourcing of subtasks or individual processes from IT operations is also possible.
We are directly on-site in our offices, both nationally and internationally. Local and multilingual support enables a fast and individual response, even for site-specific issues.
Contact possibilities
Via phone
GE: +49 (0)711 7825-3222
- Monday to Friday
- continuously from 08:00 - 18:00 clock
- except for national German holidays
US: +1 248 309 3239
- Monday to Friday
- 9:00 a.m. to 5:00 p.m. Eastern Standard Time
- except for national US holidays
With login
You already have a valid support contract and you are registered as "call authorized"? Then you can directly open a ticket at the online helpdesk!
Online access to contract customers
Via E-Mail
Further links for customers with contract
To set up a oftp-based CAD data exchange, please contact the CENIT Support Center via E-Mail.
MY CENIT
Customer portal with information and software downloads for DS VAR customers
XFER CENIT
Information and data exchange with the CENIT Support Center