IBM ECM System Monitor

IBM ECM System Monitor – Service Quality for DBA Applications

A proactive health monitoring to manage your DBA applications on-premises and on any cloud

 

Digital Business Automation (DBA) solutions are business critical – often used 24/7 in customer facing business processes or as a supplier to Robotic Process Automation. A high service quality of these applications is crucial to protect your competitiveness and retain your customers.  

„IBM Enterprise Content Management System Monitor“ helps managing your DBA ecosystems by giving DBA administrators, IT Operations and Service Desk staff full insight into the DBA health 24/7. The proactive application health monitoring helps protecting the productivity of business users and maximizing your end customer experience, regardless where the DBA systems run – on-premises, in private cloud, in hybrid cloud, as traditional installation or as container. DBA administrators can focus on value-adding activities and do not need to waste their time with mundane routine checks.

Contact person

Roland Merkt

Roland Merkt

Senior Manager, Enterprise Information Management

+49 711 78 25 32 85

Benefits

Higher Productivity in Lines-of-Business

Secure service quality that workers need to ensure end customer satisfaction

Reduced IT Operations Cost

Automate mundane routine activities in system administration 24/7

Support IT Service Management

Provide meaningful event information to central ITSM processes and tools like Watson AIOps

Proactive Health Monitoring

IBM ECM SYSTEM MONITOR manages the various DBA components and their underlying infrastructure as well as their overall interoperability to guarantee the availability of the business services to the end user. IBM ECM SYSTEM MONITOR does not only monitor the various components, but also their interaction – both for traditional systems and containers.

Single Point of Control

Administrators can tailor the Management Consoles of IBM ECM SYSTEM MONITOR to their specific needs. The dashboard provides an overview of monitored systems and managed areas that contains events in one single point of control.

Integration with ITSM

Event forwarding from IBM ECM SYSTEM MONITOR to IT Service Management tools enables IT Operations and Service Desk personnel to monitor the DBA systems 24/7 using their standard management console, e.g. IBM Netcool Operations Insight or IBM Multicloud Manager.

Knowledge Base

A Knowledge Base provides information about possible error cause and corrective actions for thousands of log file entries and monitoring alerts. This Knowledge Base can be extended, so administrators can create their own instructions how to handle events in their unique environment.

Automation Tasks

Automation Tasks help to simplify repetitive tasks, e.g. restarting of components or collecting troubleshooting information. Triggered by an event they can even be used to automatically respond to incidents.  

Reporting

A Reporting engine creates reports for Service Level and Compliance Reporting. Trending provides insight into the evolution of the platform, for example for capacity planning. 

 

The event console provides detailed information about the health of your DBA platform.

 

Livecharts allow to interpret events in context, showing correlations and anomalies.

 

A heatmap provides a quick overview.