The status messages generated during IT operations are classified by Event Management and respective measures are implemented.
In this respect, status messages are identifiable events that are significant for the management of the IT infrastructure.
In accordance with contractually agreed services, we monitor the supported components. Depending on the agreements made, in addition to monitoring services, components are also subject to preventive inspection and measures are implemented accordingly.
Event Management deals with the identification and removal of potential malfunctions before they impact services. In addition, data is generated that is made available to Resource Management for future planning use.