Defined standards and automated processes thanks to ITIL-based Application Management

The ITIL standard is the basis for all Application Management Services in our portfolio. This rules framework encompasses structural organization, processes and tools for efficient and automated workflows within an IT infrastructure.

CENIT relies on this system in active customer support and helps customers introduce ITIL. In addition to working with ITIL best practices, we also have extensive experience in many branches of industry. We are therefore able to customize standard processes to client-specific framework conditions and requirements.

The use of ITIL leads to sustained cost reductions. Problems can be resolved more efficiently and rapidly by applying structured, standardized approaches, leading to greater customer satisfaction.