Solutions
Multi channel input
MANY INPUTS, MANY PROCESSES?A CENTRAL PROCESSING WORKFLOW OVER ALL CHANNELS INCREASES EFFICIENCY
With the CENIT multi channel input management/output management, you create the digital basis for efficient use when inputting the documents.
The consistent separation of form and content enables a central implementation of your requirements and seamless integration. Regardless of whether the communication occurs digitally, via mobile devices, social media or classic paper.
We analyze your requirements and bring solutions together with your business processes.
Business processes
DO CONTINUOUS PROCESSES HELP IN IMPLEMENTING YOUR DIGITALIZATION STRATEGY?
Your customers expect quick reaction times.
The market and regulators require flexibility.
Increase your process excellence through an interaction of mailbox and workflow solutions with input and output management.
You will thereby offer the basis for 360° customer communication and increase efficiency in processing.
Use the process data for capacity planning and process optimization, thereby creating added value for your customers and your company.
Communications History and transparency
COMPLETE 360° VIEW OF YOUR CUSTOMER COMMUNICATION TOACHIEVE MAXIMUM TRANSPARENCY
USE OF ANY FORMATS AND INCOMING OR OUTGOING CHANNELS
(MULTI CHANNEL)
Use the 360° view of your communication to maintain the maximum transparency. Then you will make decisions with the greatest possible information base. All information from incoming and outgoing channels can be provided to employees and customers at any time online regardless of the format.
CENIT will support you in achieving the 360° view, in which proven technologies, such as ECM systems, input management and output management, are combined to achieve the maximum use.
Communications Analysis
CAN I BENEFIT FROM FEEDBACK AND COMMUNICATION WITH MY CUSTOMERS AS A COMPETITIVE EDGE?
Your customers communicate with you, directly and indirectly, through various channels and ways.
CENIT supports you in analyzing this data content with respect to trends and tendencies. Improvement potential, existing strengths and market comparisons can be derived. Sales potential, win-back chances and possibilities for cancellation prevention thus become transparent.
Personalized customer dialog - interactive videos
CAN I IMPROVE CUSTOMER COMMUNICATION, REDUCE CUSTOMER CALL VOLUME, AND INCREASE MY REVENUES, WITHOUT EXPANDING THE SALES/SERVICE TEAM?
A video says more than 1,000 words. Interactive personalized videos create unique customer experiences and speak to each person individually in a personalized manner in real time.
CENIT offers a video solution platform for companies who are looking to:
- Increase sales volume and speed
- Offer customers excellent service at a lower cost
- Present the range of products appropriately targeted at the viewer
- Allow invoices and statements to be explained interactively in a personalized manner
- Reduce customer call volume since most questions are answered by viewing the videos
Stefan Jamin
Senior Manager Industries and Innovation, Enterprise Information Management
