In an international bidding process held by Airbus, CENIT and its partners in the CenProCS joint venture (CENIT AG, Prostep AG and CS Group) put forward the most convincing proposal. In the coming years, they will operate the PLM Service Desk for about 20,000 Airbus end users. Decisive factors supporting the renewed decision in favor of CenProCS included the long partnership history, the thorough understanding of the extensive Airbus PLM environment with more than 1,000 applications, and the steady innovative input by CenProCS.
The transnational PLM service desk at Airbus is a multi-faceted client: In addition to conventional incident management (ITIL-based) and including knowledge and access management, topics like on-site support and IT change enablement are regular aspects of the CenProCS task field. The international team with 40 to 50 staffers works hand in hand with Airbus and other PLM partners of the aircraft maker.