Application Management by CENIT ensures constant global availability of CAD systems

at MANN+HUMMEL International GmbH & Co. KG

New old partner for CATIA operation at MANN+HUMMEL

MANN+HUMMEL first opted to assign responsibility for this important task field to an external specialist in 1998. In the 2010 review, the successful software and consulting provider CENIT managed to win out against strong competition, just as it did in the selection processes of 1998 and 2006.

About the customer

MANN+HUMMEL

The MANN+HUMMEL Group was established in 1941 in Ludwigsburg. With 41 locations around the world and around 11,800 employees, MANN+HUMMEL is a major player in the auto supplier world. In 2009, the enterprise posted sales of 1.67 billion Euro.

To the customer website

Business challenge

Brand image

Such close collaboration, which sometimes extends all the way into the design department, requires constant information exchanges between business partners and suppliers.

Productivity

High demands on the availability levels of the CAx systems along with all their settings and parameters

Risk reduction

99.5 percent availability of all relevant CATIA systems.

Customer goals

Even though MANN+HUMMEL’s experiences over the course of more than a decade of cooperation had been consistently positive, the auto supplier felt it was important that CENIT’s services be put to the test once again. Central purchasing thus again conducted a full call for tenders. As in previous years, the best provider was selected by way of a benchmarking procedure.
In addition to quantifiable aspects, various qualitative considerations played a major role in the process.
The call for tenders also required an efficient and proven concept for servicing the growing number of CATIA workstations, including the management of the respective OEM environments.

CENIT was able to significantly reduce the support resources they need to deploy, which in turn reduced support costs per workstation. So CENIT managed to keep total costs for MANN+HUMMEL constant – despite a growing number of users.

Werner Steidle

Head, Virtual Product Development

MANN+HUMMEL

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Approach

Under the AMS approach, the entire infrastructure, including all licenses and data, remains in-house and available for direct access by the owner. That means that if the customer should at some point decide to switch to a different service provider or wish to revert to in-house management, the change can be managed without undue effort.

CENIT is responsible for maintaining at least 99.5 percent availability of all relevant CATIA systems, as well as the supplementary applications and servers. To allow the MANN+HUMMEL engineers to concentrate fully on their creative tasks, CENIT handles the time-intensive customization of all systems in line with the OEMs’ project-specific requirements.

This ensures constant availability of all the environment parameters and modules (including the required licenses) that the users need to fulfill their specific tasks.

One consideration that helped tip the scales in CENIT’s favor was the AMS service concept oriented on the IT Infrastructure Library (ITIL), which relies on the use of software tools.

Detailed project description Download

In a nutshell:

The IT Infrastructure Library (ITIL).
At least 99.5 percent availability of all relevant CATIA systems.
It’s a perfect combination of continuity and adaptability to changing framework conditions.
CENIT’s service concept has been introduced at all MANN+HUMMEL locations worldwide.
By taking the right preventive measures, we were also able to continue reducing the total number of incidents.

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Results and conclusion

Productivity

CENIT was able to significantly reduce the support resources they need to deploy, which in turn reduced support costs per workstation.

Risk reduction

An efficient and proven concept for servicing the growing number of CATIA workstations.

Costs reduction

Problem resolution times were likewise reduced appreciably.

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