Maximizing service quality and customer experience in Claims Processing

Challenge

  • Establishment of proactive monitoring for early detection and prevention of potential errors of the IBM ECM platform
  • Provision of event information for accelerated root cause analysis and problem resolution
  • Central operation of decentralized ECM systems

Solution

  • Implementation of IBM ECM System Monitor for monitoring the IBM ECM and 3rd party systems
  • Integration of ECM monitoring with central event management / IT Operations

Benefits

  • Prevention of outages of ECM applications – reduced productivity losses in business units
  • Faster root cause analysis and problem resolution
  • Increased insight into the ECM platform’s health and behavior

About EVRY

  • Sector: Insurances