EVRY
Maximizing service quality and customer experience in Claims Processing
Success Story EVRY2 MB
Maximizing service quality and customer experience in Claims Processing
DownloadChallenges
- Establishment of proactive monitoring for early detection and prevention of potential errors of the IBM ECM platform
- Provision of event information for accelerated root cause analysis and problem resolution
- Central operation of decentralized ECM systems
Solutions
- Implementation of IBM ECM System Monitor for monitoring the IBM ECM and 3rd party systems
- Integration of ECM monitoring with central event management / IT Operations
Benefits
- Prevention of outages of ECM applications – reduced productivity losses in business units
- Faster root cause analysis and problem resolution
- Increased insight into the ECM platform’s health and behavior
