Maximizing service quality and customer experience in Claims Processing

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  • Establishment of proactive monitoring for early detection and prevention of potential errors of the IBM ECM platform
  • Provision of event information for accelerated root cause analysis and problem resolution
  • Central operation of decentralized ECM systems


  • Implementation of IBM ECM System Monitor for monitoring the IBM ECM and 3rd party systems
  • Integration of ECM monitoring with central event management / IT Operations


  • Prevention of outages of ECM applications – reduced productivity losses in business units
  • Faster root cause analysis and problem resolution
  • Increased insight into the ECM platform’s health and behavior

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