Business Process Optimization for Faster Customer Service

Our departments accepted the system very eagerly. Having access directly from the respective systems ensures seamless integration into our existing work processes.

Roman Diehl, Team Leader Org-Services in the field of Organization/Information Technology (OrgIT) at Deutsche Leasing AG

Challenge

  • To improve customer service by accelerating business processes

Solution

  • Introduction of a centralized document management system with CENIT ECLISIO as an electronic file for filling, indexing, administration and archiving of all documents

Benefits

  • Shorter job processing times in customer service
  • Reduced process costs
  • Enhanced information and decission-making capabilities thanks to ready availability of all relevant information
  • Parallel and direct file access for all case handling departments

About Deutsche Leasing

  • Sector: Financial & Business Services